1. Order Processing Time . All our orders are processed and shipped out within 6-14 business days. After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. Please allow 24 hours for the tracking information to update.

2. Shipping Address Changes If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address.

3. Shipping rate is a flat rate of $5 PER Item. Merch and shop items are shipped separately.

Shipping to USA is generally 4-14 business days. Be aware that these delivery times can be up to 12 days longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

4. Shipping Restrictions Sadly, we are unable to ship your order to a PO BOX. We currently only Ship To the USA.

5. Packages Damaged, Lost, or Missing While in Transit If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds

6.1 Merch. Elletwerk will happily accept returns due to faults/damages or misprints as long as the request is received by us within 25 days of you receiving the item. The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

6.2 Shop. Elletwerk does not accept returns on all shop items (Excludes Merch). If your item is damaged or faulty we will happily issue a refund if request is received by us within 14 days of you receiving the item.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at contact@elletwerk.com.